Login should be possible without errors in log or on webgui.
Getting an
"Internal Server Error
The server was unable to complete your request.
If this happens again, please send the technical details below to the server administrator.
More details can be found in the server log."
On the WebGui, also the Desktop Clients dont work anymore.
Operating system:
Ubuntu 16.04.5
Web server:
Apache/2.4.18 (Ubuntu)
Database:
mysqld Ver 5.7.23-0ubuntu0.16.04.1 for Linux on x86_64 ((Ubuntu))
PHP version:
PHP 7.0.30-0ubuntu0.16.04.1 (cli) ( NTS )
Nextcloud version: (see Nextcloud admin page)
14.0.0.19
Updated from an older Nextcloud/ownCloud or fresh install:
yes, updated from 13.0.6.1
Where did you install Nextcloud from:
Zip Package, downloaded from the offical site.
Signing status:
Cant login to server.
List of activated apps:
Enabled:
- accessibility: 1.0.1
- activity: 2.7.0
- admin_audit: 1.4.0
- cloud_federation_api: 0.0.1
- comments: 1.4.0
- dav: 1.6.0
- federatedfilesharing: 1.4.0
- federation: 1.4.0
- files: 1.9.0
- files_external: 1.5.0
- files_pdfviewer: 1.3.2
- files_sharing: 1.6.2
- files_texteditor: 2.6.0
- files_trashbin: 1.4.1
- files_versions: 1.7.1
- files_videoplayer: 1.3.0
- firstrunwizard: 2.3.0
- gallery: 18.1.0
- logreader: 2.0.0
- lookup_server_connector: 1.2.0
- nextcloud_announcements: 1.3.0
- notifications: 2.2.1
- oauth2: 1.2.1
- password_policy: 1.4.0
- provisioning_api: 1.4.0
- serverinfo: 1.4.0
- sharebymail: 1.4.0
- support: 1.0.0
- survey_client: 1.2.0
- systemtags: 1.4.0
- theming: 1.5.0
- twofactor_backupcodes: 1.3.1
- updatenotification: 1.4.1
- workflowengine: 1.4.0
Disabled:
- encryption
- user_external
- user_ldap
Nextcloud configuration:
{
"system": {
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"forcessl": true,
"asset-pipeline.enabled": true,
"maxZipInputSize": 0,
"allowZipDownload": true,
"trusted_domains": [
"xxx",
"xxx",
"xxx",
"xxx"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"overwrite.cli.url": "https:\/\/xxx.de",
"dbtype": "mysql",
"version": "14.0.0.19",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"logtimezone": "Europe\/Berlin",
"installed": true,
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "php",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"logdateformat": "F d, Y H:i:s",
"log_rotate_size": 104857600,
"logfile": "\/var\/log\/nextcloud\/nextcloud.log",
"loglevel": 1,
"theme": "",
"maintenance": false,
"memcache.local": "\\OC\\Memcache\\APCu",
"appstore.experimental.enabled": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"ldapIgnoreNamingRules": false,
"ldapProviderFactory": "\\OCA\\User_LDAP\\LDAPProviderFactory",
"mail_smtpauthtype": "LOGIN",
"mail_smtpsecure": "tls",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "587",
"data-fingerprint": "xxx",
"openssl": {
"config": "\/etc\/ssl\/openssl.cnf"
}
}
}
Are you using external storage, if yes which one: no
Are you using encryption: no
Are you using an external user-backend, if yes which one: no, normal database-users
Browser:
dont matter
Operating system:
dont matter
nothing relevant in apache2 error log.
{"reqId":"W5wPsAUJdq4AAGE@@nkAAAAG","level":3,"time":"September 14, 2018 21:44:48","remoteAddr":"xxx","user":"Marcwa19197","app":"PHP","method":"POST","url":"\/index.php\/login","message":"openssl_pkey_export(): cannot get key from parameter 1 at \/data\/www\/xxx.de\/public_data\/lib\/private\/Authentication\/Token\/PublicKeyTokenProvider.php#297","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/69.0.3497.92 Safari\/537.36","version":"14.0.0.19"}
{"reqId":"W5wPsAUJdq4AAGE@@nkAAAAG","level":3,"time":"September 14, 2018 21:44:48","remoteAddr":"87.149.175.121","user":"Marcwa19197","app":"index","method":"POST","url":"\/index.php\/login","message":{"Exception":"TypeError","Message":"openssl_pkey_get_details() expects parameter 1 to be resource, boolean given","Code":0,"Trace":[{"file":"\/data\/www\/xxx.de\/public_data\/lib\/private\/Authentication\/Token\/PublicKeyTokenProvider.php","line":300,"function":"openssl_pkey_get_details","args":[false]},{"file":"\/data\/www\/xxx.de\/public_data\/lib\/private\/Authentication\/Token\/PublicKeyTokenProvider.php","line":69,"function":"newToken","class":"OC\\Authentication\\Token\\PublicKeyTokenProvider","type":"->","args":["*** sensitive parameter replaced ***","*** sensitive parameter replaced ***","*** sensitive parameter replaced ***","*** sensitive parameter replaced ***","*** sensitive parameter replaced ***","*** sensitive parameter replaced ***","*** sensitive parameter replaced ***"]},{"file":"\/data\/www\/xxx.de\/public_data\/lib\/private\/Authentication\/Token\/Manager.php","line":68,"function":"generateToken","class":"OC\\Authentication\\Token\\PublicKeyTokenProvider","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"\/data\/www\/xxx.de\/public_data\/lib\/private\/User\/Session.php","line":631,"function":"generateToken","class":"OC\\Authentication\\Token\\Manager","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"\/data\/www\/xxx.de\/public_data\/core\/Controller\/LoginController.php","line":322,"function":"createSessionToken","class":"OC\\User\\Session","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"\/data\/www\/xxx.de\/public_data\/lib\/private\/AppFramework\/Http\/Dispatcher.php","line":166,"function":"tryLogin","class":"OC\\Core\\Controller\\LoginController","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"\/data\/www\/xxx.de\/public_data\/lib\/private\/AppFramework\/Http\/Dispatcher.php","line":99,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OC\\Core\\Controller\\LoginController"},"tryLogin"]},{"file":"\/data\/www\/xxx.de\/public_data\/lib\/private\/AppFramework\/App.php","line":118,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OC\\Core\\Controller\\LoginController"},"tryLogin"]},{"file":"\/data\/www\/xxx.de\/public_data\/lib\/private\/AppFramework\/Routing\/RouteActionHandler.php","line":47,"function":"main","class":"OC\\AppFramework\\App","type":"::","args":["OC\\Core\\Controller\\LoginController","tryLogin",{"__class__":"OC\\AppFramework\\DependencyInjection\\DIContainer"},{"_route":"core.login.tryLogin"}]},{"function":"__invoke","class":"OC\\AppFramework\\Routing\\RouteActionHandler","type":"->","args":[{"_route":"core.login.tryLogin"}]},{"file":"\/data\/www\/xxx.de\/public_data\/lib\/private\/Route\/Router.php","line":297,"function":"call_user_func","args":[{"__class__":"OC\\AppFramework\\Routing\\RouteActionHandler"},{"_route":"core.login.tryLogin"}]},{"file":"\/data\/www\/xxx.de\/public_data\/lib\/base.php","line":989,"function":"match","class":"OC\\Route\\Router","type":"->","args":["\/login"]},{"file":"\/data\/www\/xxx.de\/public_data\/index.php","line":42,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"\/data\/www\/xxx.de\/public_data\/lib\/private\/Authentication\/Token\/PublicKeyTokenProvider.php","Line":300,"CustomMessage":"--"},"userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/69.0.3497.92 Safari\/537.36","version":"14.0.0.19"}
not relevant.
Same issue is reported here: https://help.nextcloud.com/t/nextcloud-runs-into-internal-errors-after-upgrade-from-v13-to-v14/36569
i cant find similar issue here as bug, so i added it.