Around two months ago, in October, Google and Yahoo have both announced that they will implement stricter requirements to senders who send emails in bulk.

Here is the announcement from Google:
https://blog.google/products/gmail/gmail-security-authentication-spam-protection/ 

Here is the announcement from Yahoo:
https://blog.postmaster.yahooinc.com/post/730172167494483968/more-secure-less-spam

In addition, both Google and Yahoo have updated their informational pages for senders:
Gmail – Email Sender Guidelines
Yahoo – Sender Best Practices

First things first – what does it mean to you, as a sender?

If you are a client of SAP Emarsys and, have followed our recommended domain set up, you will not need to do anything. As per the title of this blog post, we already asked everyone to do their homework upfront.

Since the last few weeks, a lot more information has been clarified. Let’s expand on that.

Changes summary

Both, Google and Yahoo have focused on 3 areas while addressing these changes:

• Domain authentication.
• Easy unsubscription.
• Send emails that users want to receive.

In general, there are slight differences in what will be required by Google and what will be required by Yahoo. However, I will cover them both as one and will list the requirements that are on the stricter side, so that senders would comply with everything, instead just complying with more lenient rules of one of the providers.

Domain authentication

In this area, the main focus remains DMARC.

The requirement:

Current requirement will focus on having all three authentication records on the “From:” domain (SPF, DKIM and DMARC). DMARC must be present but, it can still pass either via DKIM authentication check or via SPF authentication check, as usual.

Notes:

• All our clients are asked to complete DNS authentication via SPF, DKIM and DMARC, so SAP Emarsys clients do not need to make any changes to comply with this requirement.
• However, Google does hint towards an even stricter requirement in the future:
  “It’s likely that DMARC alignment with both SPF and DKIM will eventually be a sender requirement.” – we are already starting to work in order to allow all of our clients to comply with this likely future requirement.
• When senders fulfill this requirement, they also have the foundation they need to implement BIMI.

Easy unsubscription

With this requirement, the main focus is on the List-Unsubscribe header.

The requirement:

Current strictest requirement comes from Google, whereas from Yahoo side it is “highly recommended”. The List-Unsusbcribe header must be One-Click (defined in RFC 8058) and must work as “one-click” for bulk marketing emails. This header is not a requirement for transactional/services messages. However, if your sending domain is generating spam complaints (unlikely behavior for actual service messages), mailbox providers will be looking for the List-Unsubscribe header, as you will have the responsibility to stop the increasing spam complaints.

Notes:

• “mailto:” link can be included, but most likely going forward will not be sufficient, as it leaves too much room for abuse.
• Even if your List-Unsubscribe One-Click header is working as intended, it is recommended to include a regular unsubscribe link in the body of your emails as well or, at the very least, a preference center link.
• All of our senders have List-Unsubscribe One-Click implemented by default, as per the standard defined in RFC 8058 document. However, we allow our senders to have custom URLs in that header and some of them may not meet the current requirements. If you have a Custom List-Unsubscribe header with Emarsys, please reach out to customer support in order to make sure that you comply with these new requirements.

Send emails that users want to receive

This particular requirement is not as straightforward as the previous ones. The previous requirements were mostly technological, whereas this one will revolve mostly around email marketing strategy, mainly due to Gmail not providing spam complaint information via usual FeedBack Loop system. After description of this requirement and some notes, I will shortly expand why this particular requirement will be more relevant in 2024 for more providers than just Google and Yahoo.

The requirement:

Google and Yahoo will enforce a requirement for lower than 0.3% spam complaint threshold. This is not anything new, spam complaint thresholds were already in place with both providers, just that this will be looked at stricter going into 2024. Senders that exceed 0.1% spam complaint threshold will start seeing negative impact on email delivery. That negative impact will become greater when 0.3% spam complaint threshold is passed.

Notes:

• Spam complaints are measured per domain in “From:” address (DKIM signing domain).
• Google will measure daily complaint rate, whereas Yahoo will apply different less defined time frames.
• Spam complaint thresholds for Yahoo should be tracked within the sending platform, as Yahoo returns information about spam complaints.
• Since Google does not return information about spam complaints, everyone will need to set up Google Postmaster Tools and track the complaint rates for each of their sending domain there.
• Not much changes. Deliverability experts will still ask you to focus on engagement metrics of your target audiences, securing your list collection forms, practicing Lifecycle Marketing, sunsetting/unsubscribing inactive contacts.

In addition to what was said about spam complaints, I would like to take this opportunity to highlight another big change in the industry that happened in September. For decades, Validity has been sending spam complaint (FeedBack Loop) information feeds on behalf of multiple mailbox providers. This year they have announced that this Again, guidance here will not change much, same as in the last note just above. You will simply be asked to follow all the current best industry practices, while everyone in the industry is looking for alternatives.

Other than that, we and our clients have already done our homework and we are just waiting to see how further changes in the industry unfold.

Fun fact:
Email Geeks Slack group has quickly branded these changes as #yahoogle.

What’s next? 

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