At SAP Signavio, we believe in the power of partnerships. Our commitment to delivering innovative solutions to our customers has led us to continually seek cutting-edge partnerships. To kick off the year, we are thrilled to announce Knoa as our new Solution Extension (SOLEX) partner for SAP Signavio. This strategic alliance further solidifies our dedication to meeting the dynamic demands of the market.

What is Task Mining and Why Knoa?

According to Everest Group, the task mining market is projected to grow significantly, with a 75% to 85% expected growth rate, reflecting its rising adoption and diverse partnerships.

Task mining seamlessly complements process mining by offering a comprehensive view of a company’s processes. By providing real-time, data-driven insights, task mining enriches the process transformation lifecycle, enhancing understanding, optimization, and continuous improvement of business processes. It acts as the intersection between process automation and process mining, extending process mining logs with task and user behavior data.

About Knoa

SAP User Experience Management by Knoa is a solution that, in combination with SAP Signavio solutions, provides end-to-end visibility into process execution. It empowers customers to analyze business processes by utilizing granular event logs that enrich process data with detailed task-level and user behavior analytics. Knoa’s unique task mining solution offers micro-level visibility into SAP processes, improving overall execution and performance.

Employing a data-driven approach, SAP UEM by Knoa complements process mining by capturing detailed metrics of how users execute processes within applications. It complements SAP Signavio Process Intelligence by providing unique insights into process execution and enabling end-to-end process visibility.

SAP has been reselling the Knoa solution as a SOLEX partner for 16 years. SAP UEM by Knoa is used by millions of end-users worldwide to ensure successful adoption and efficient use of the ERP solutions that drive the success of their businesses.

The partnership with Knoa yields substantial benefits for our customers:

1. Discover user tasks: Combine process mining for business insights with task mining to gain detailed visibility into user interactions at the task level.
2. Monitor process execution: Monitor user interactions across all business processes, benchmark process execution KPIs before and after major landscape changes, and proactively detect user productivity issues with real-time information.
3. Optimize process performance: Boost productivity, compliance, and engagement by resolving end-user issues. Automate manual tasks, monitor task progress, and streamline support desk operations for optimization.
4. Support digital transformation initiatives: De-risk and accelerate migrations to S/4HANA and cloud, build the business case for scaling automation initiatives.

This partnership embodies our dedication to empowering customers with comprehensive solutions that foster operational excellence and drive innovation. With Knoa by our side, we’re ready to deliver innovative solutions that adapt to our customers’ evolving needs while staying at the forefront of the market.

Conclusion and Next Steps:

To find out more about the partnership and the Knoa solution, see SAP User Experience Management (UEM) by Knoa. Alternatively, you can also reach out to me directly!