Setting: Two friends, Delta Air and Crowd Strike, sit at a corner table, sipping their drinks and exchanging sharp glances.
Delta: (sighing heavily) CrowdStrike, you’ve really put me in a bind with that faulty update. Do you know how many flights I had to cancel? Over 6,000! My passengers were furious, and it cost me $500 million!
Crowd Strike: (leaning back) Delta, I understand your frustration. Really, I do. But blaming me entirely? That’s not fair. We reached out to help you within hours of the incident.
Delta: (raising an eyebrow) Help? More like a few free consulting tips. That’s not nearly enough for the chaos I had to manage.
Crowd Strike: (leaning forward, earnest) We did more than that. Our CEO personally reached out to your CEO to offer onsite assistance. But guess what? No response.
Delta: (crossing arms) Well, I have to protect my interests. This incident hit me hard. Legal action is my way of getting some compensation.
Crowd Strike: (sighing) Delta, if you sue, you’ll have to explain why your competitors managed to restore their operations much faster. American Airlines canceled only 450 flights compared to your 6,000. How do you think that’ll look?
Delta: (pausing) Maybe our systems are more complex. Our IT infrastructure requires manual recovery for some parts. It’s not just a matter of hitting ‘restart.’
Crowd Strike: (nodding) We get that. But we offered onsite help, which you declined. And now you’re threatening to sue? That’s a bit harsh, don’t you think?
Delta: (softening) Look, the losses are massive. My reputation is on the line here. People depend on me to get them places, and this outage made me look unreliable.
Crowd Strike: (calmly) We’ve been partners for a long time. Publicly threatening a lawsuit over this isn’t constructive. We’ve always been there for you, and we want to work through this together.
Delta: (sighing again) Maybe you’re right. It’s just… the pressure. The Transport Secretary is investigating, passengers are angry, and the costs are sky-high. It feels like I’m drowning here.
Both: (grumbling) Well, this is not going to solve itself.
Delta: (grabbing briefcase and heading for the exit) We’ll have to take this up elsewhere. I need to deal with some lawsuits.
CrowdStrike: (shaking their head and gathering papers) Same here. I’ve got clients to reassure and a boardroom full of angry investors..
The post Delta’s Mirror Moment: A Play of Third-Party Reflection appeared first on Centraleyes.
*** This is a Security Bloggers Network syndicated blog from Centraleyes authored by Rebecca Kappel. Read the original post at: https://www.centraleyes.com/deltas-mirror-moment-a-play-of-third-party-reflection/