SolarWinds fixed a hardcoded credential issue in Web Help Desk

SolarWinds fixed a hardcoded credential flaw in its Web Help Desk (WHD) software that could allow attackers to gain unauthorized access to vulnerable instances.

SolarWinds has addressed a new security flaw, tracked as CVE-2024-28987 (CVSS score of 9.1) in its Web Help Desk (WHD) software that could allow remote unauthenticated attackers to gain unauthorized access to vulnerable instances.

SolarWinds describes WHD as an affordable Help Desk Ticketing and Asset Management Software that is widely used by large enterprises and government organizations.

“The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.” reads the advisory published by the company.

The issue affects WHD 12.8.3 HF1 and all previous versions and was addressed with the release 12.8.3 HF2.

The vulnerability was discovered by the security researcher Zach Hanley from Horizon3.ai.

Last week, the U.S. Cybersecurity and Infrastructure Security Agency (CISA) added another SolarWinds Web Help Desk deserialization of untrusted data vulnerability, tracked as CVE-2024-28986 (CVSS score of 9.8), to its Known Exploited Vulnerabilities (KEV) catalog.

The flaw is a Java deserialization issue that an attacker can exploit to run commands on a vulnerable host leading to remote code execution.

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Pierluigi Paganini

(SecurityAffairs – hacking, Web Help Desk)