In today’s digital world where availability and security are of the utmost importance, time is of the essence. We know how important it is for our customers to get up and running with the solutions they chose from AppViewX as quickly as possible. At AppViewX, we’re more than just a software company, we’re also a partner in our customers’ success. Our goal is to get our customers started on their AppViewX journey and also help them thrive and grow with our solutions so they get value from their investment. This is what I call the AppViewX Experience, and it is a big component to what I believe that sets us apart. As a member of the AppViewX customer success team, I’ll walk you through our process that ensures our customers achieve success as they tackle critical certificate lifecycle management challenges.

Pre-Implementation: Preparation and Planning

Remember the saying, “A goal without a plan is just a wish.” We take that to heart at AppViewX. From the moment our customers decide to partner with us, they are assigned a dedicated Customer Success Manager (CSM). This CSM guides our customers throughout the entire onboarding process, ensuring a smooth and successful experience.

We start by diving deep into specific needs and challenges of each of our customers. Together with our Design Architects, we’ll create a customized solution that perfectly aligns with the customer’s unique goals. Think of it as building a house—we’ll lay a solid foundation based on the blueprint for the needs of each of our customers.

Implementation: Planning and Execution

We’ve all heard the saying, “By failing to prepare, you are preparing to fail.” That’s why we meticulously draft an implementation plan outlining the specific use cases of our customers. Some are foundational, while others are tailored to address particular challenges. We’ll prioritize these based on the requirements of each customer, ensuring a phased implementation that’s both strategic and effective.

Kick-Off: Before we dive into the technical setup, we’ll have a comprehensive kickoff call. This is the opportunity for our customers to review the design and implementation plan in detail and ask any questions. Once we’re all on the same page, it’s time to turn plans into reality.

Implementation: The implementation phase is where we work with our customer to apply the AppViewX AVX ONE platform into production. We’ll set up the required use cases one by one, ensuring they meet the exact customer requirements. Our Implementation Architects will be there every step of the way, providing guidance and support. We’ll schedule regular check-ins to track progress and make any necessary adjustments.

Feedback: Customer feedback is crucial to us. After each phase, we’ll ask for input to ensure the project is on track and meeting the requirement. We don’t just listen; we act. Customer suggestions will be incorporated into the remaining phases, ensuring that the final AppViewX implementation is as close to perfect as possible.

Post-Implementation: Long-Term Success and Support

At AppViewX, customer success isn’t just a department; it’s a company-wide commitment. Our relationship doesn’t end once the implementation is complete. AppViewX CSMs continue to be the go-to person for any questions or issues that may arise throughout the relationship with our customers.

Our Technical Assistance Center (TAC) is always available to provide round-the-clock support. AppViewX customers always have the assurance that they have the help they need whenever they need it.

Customer Testimonials:

“We are very pleased with the solution. We are utilizing it to manage the entire lifecycle of our certificates, from their issuance to their expiration and renewal, and it is performing as expected. The self-management capability of certificates we’re providing to our users is of significant value. The stability of the product is what we value the most, as the availability of such a solution is crucial due to the importance of certificates within the bank.”

“Absolutely Great! They were available whenever we needed them, and to hop on a call right away. The solution has exactly what we were looking for. Certainly, much better support from this vendor than any other vendor we’ve worked with in the past.”

These comments from our customers motivate us to strive to be better as we look to support our customer above and beyond the call of duty.

The AppViewX Experience isn’t just about implementing a product; it’s about creating a partnership that empowers our customers to achieve their goals, overcome challenges, and realize the full potential of their investment. With meticulous planning, flawless execution, and unwavering support, we ensure that our customers’ journeys with AppViewX are both successful and exceptional.

To learn more about the AppViewX Experience, we invite you to work with us. Let’s get started with a demo of our AppViewX AVX ONE CLM solution that can help you simplify certificate lifecycle management. Request your demo.

*** This is a Security Bloggers Network syndicated blog from Blogs Archive - AppViewX authored by Mohammed Anes. Read the original post at: https://www.appviewx.com/blogs/the-appviewx-experience-a-journey-to-seamless-solution-onboarding/