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Email has become an integral part of communication for businesses and individuals in this digital era. The radical change in business processes, real-time collaboration among hybrid workforces, prompt feedback to customers’ queries, and swift interactions with supply chains have made an automated means of interaction indispensable. However, the need for effective and efficient communication has overwhelmingly escalated the public availability of data and personal information, leading to a significant upsurge in cybercrime.

Email deliverability and security are two critical aspects that determine the effectiveness and reliability of email communications, considering that the global cost of cybercrime will shoot up to $13.82 trillion by 2028!

What is Digital Adoption? 

Digital adoption enhances seamless processing by incorporating digital tools and technologies into daily activities for organizations and individuals. It involves deploying these digital resources optimally to improve operational efficiency and productivity. 

Digital adoption is critical to quality email deliverability by enabling the implementation of authentication protocols, responsive design, list segmentation, and personalization. These factors improve email deliverability by enhancing the chances of emails reaching recipients’ inboxes and avoiding filtering out emails as spam. 

Considering the emphasis on email security measures, such as encryption technologies and advanced threat protection, to safeguard sensitive information transmitted via email, digital adoption ensures that emails are delivered successfully and remain secure from various threats. Where organizations and individuals may encounter difficulties integrating new tools and technologies, digital adoption platform websites like Walkme.com provide tutorials, guides, and software to enable seamless integration procedures.

Steps to Improve Email Deliverability through Digitization

Email deliverability determines if an email will arrive in the recipient’s inbox, filtered out as spam, or confront other delivery incidents. Digital adoption contributes to improved email deliverability in the following ways:

1. Authentication Protocols 

Implementing authentication protocols such as Sender Policy Framework (SPF), DomainKeys Identified Mail (DKIM), Domain-based Message Authentication, Reporting, and Conformance (DMARC), Authenticated Received Chain (ARC), and Brand Indicators for Message Identification (BIMI) is pivotal to legitimizing the sender’s domain. Digital adoption through hosted service providers like PowerDMARC encourages the widespread implementation of these protocols, which can significantly improve email deliverability by minimizing the incident of marking emails as spam.

PowerDMARC also eliminates the strenuous tasks of manually checking email headers and sending sources, through advanced reporting and monitoring capabilities. 

2. Responsive Design 

Responsive design is crucial for email deliverability; the chances of emails reaching recipients’ inboxes by optimizing emails for various devices and screen sizes depend on responsive design; it increases the probability of emails arriving at recipients’ inboxes unscathed. With the increasing reliance on mobile devices, such as smartphones and tablets, for email access, it is crucial to prioritize responsive design to cater to the diverse ways people can access their emails.

Creating email content that automatically modifies configuration and structuring based on the screen size and device recipients usually utilize depends on responsive design. Notwithstanding whether you are viewing with a desktop, laptop, tablet, or smartphone, this approach enables readable and visually appealing email content.

Digital adoption places so much emphasis on how vital responsive email design is. Optimizing emails for various devices and screen sizes makes them more likely to pass spam filters and reach the recipients’ inboxes without being flagged or filtered out due to formatting issues.

The approach enhances outstanding user experience and engagement, as recipients can easily interact with the email content, leading to higher click-through rates and elevating overall deliverability.

3. List Segmentation and Personalization

Digital adoption enables businesses to leverage advanced email marketing tools that facilitate list segmentation and personalization. By sending targeted and relevant content to specific audience segments, organizations can improve engagement and deliverability by avoiding mass sending and reducing the possibility of triggering spam filters.

Email Security

Senders and recipients must prioritize email security. With the rising instances of phishing attempts, malware distribution, and other email-related threats, it’s vital to maintain robust email security. Digital adoption contributes to enhancing email security in the following ways:

1. Encryption Technologies 

Digital adoption promotes widespread email encryption technologies usage, such as S/MIME (Secure/Multipurpose Internet Mail Extensions) and PGP (Pretty Good Privacy), eliminating the chances of hackers exploiting vulnerabilities. These technologies enable the secure exchange of encrypted emails, ensuring that sensitive information remains protected during transmission.

By leveraging the split tunneling 2.0 innovative feature, digital adoption ensures fine-tuned customization, allowing sensitive information to pass through the encryption tunnel as nonsensitive data accesses the internet directly, eliminating ISP throttling, increasing internet speed, and minimizing bandwidth usage.  

2. Advanced Threat Detection 

Organizations leveraging digital adoption are more likely to invest in advanced email security solutions that offer predictive threat intelligence analysis, and real-time attack alerts. These cybersecurity solutions, powered by artificial intelligence (AI) and machine learning algorithms, proactively help identify potential email-based cyber threats by promptly detective and predicting threats and attack patterns, safeguarding both the senders and recipients.

3. User Awareness and Training 

Digital adoption highlights the usefulness of user enlightenment, consciousness, and priming regarding email security best practices. Organizations can educate employees and users about identifying suspicious emails, avoiding clicking on malicious links, and reporting potential security threats. 

Free email security training courses provide a proactive approach that strengthens the all-encompassing email security outlook.

Best Practices to Enhance Email Performance

You can enhance your email deliverability and security through several crucial practices, including the following:

• Email authentication: Implementing SPF, DKIM, and DMARC protocols substantiates the sender’s distinctness of character, minimizing phishing risks and improving deliverability.
• Automated monitoring: Leveraging AI-enabled tools to track email deliverability and performance metrics.
• User training: Educating employees and emphasizing awareness of phishing scams and secure practices reduces cyber attack risks.
• Encryption: Using tools like S/MIME or PGP secures sensitive communications, protecting against data breaches.
• CRM integration: Merging email services with CRM tools simplifies marketing drives and boosts tailored messaging
• Feedback loops: Managing email lists based on engagement enhances deliverability by reducing bounce rates.
• Two-factor authentication (2FA): Deploying 2FA, such as password and biometric identification, secures recipients’ accounts by granting access only after thorough verification.

By implementing these strategies, organizations can achieve improved email efficacy and safety.

To Summarize 

Digital adoption thereby plays a pivotal role in enhancing email deliverability and security by promoting the implementation of technology-based solutions like authentication protocols, encryption technologies, advanced threat detection, and more. . 

By embracing these technologies, organizations and individuals can optimize email communication, ensuring that messages are delivered reliably and reduce the risk of compromises, and vulnerabilities.

*** This is a Security Bloggers Network syndicated blog from PowerDMARC authored by Ahona Rudra. Read the original post at: https://powerdmarc.com/role-of-digital-adoption/