We’ve all been there: the startup journey could be challenging and… lonely. That’s why you need to build a solid community around your idea.
The whole world is thinking about this: according to the
A group of engaged people around the startup was extremely useful for one of Storyby’s flagship products — the novel marketplace,
AlphaNovel. Our product relies heavily on reputation, so gathering a community for open communication and feedback was crucial at the beginning and is still crucial today. In this article, I’ll share how the community helped us and why any startup should consider building one.
One thing: loyalty. It isn't just a buzzword. It's the heartbeat of any thriving group. It’s about more than just perks or a shared history — it’s rooted in shared values and sticking to them.
Be razor-sharp in your first year. You need to earn trust and gather instant feedback from people to shape a startup that they would love. As for us, we wanted to create a safe, transparent space where authors share their experiences and get honest feedback.
Kick things off by inviting a selected group of early adopters to become your ambassadors. They will help you lay the groundwork by joining your chat, group, or whatever you choose as your communication platform.
Use your platform to keep everyone in the loop with the latest product updates and actively seek feedback on your developments. This two-way street of communication is the backbone of any community, ensuring everyone feels deeply involved and valued every step of the way.
When launching a community for your startup, ask yourself:
First things first: manage your people. It's a delusional idea that a group could communicate effectively without some form of control.
Here are the universal rules for every community:
Selectivity
Be super mindful about whom you want in your community. Remember: your group or chat isn’t a garbage can. It’s a place to share ideas and seek feedback. That’s why you want to carefully review your group members before allowing them to join.
High content standards
We only accept high-quality book promotion posts, and we encourage authors to work on them. All authors are welcome to share their novels to gain new readers or receive feedback. While we encourage this, we also want promotional posts to be engaging. We ask authors to start with an introduction about themselves and their book, then select an intriguing dialogue or paragraph from the book. Finally, they can add the link and optionally a cover. In our group, we also share all things related to AI: we allow no AI-written books.
Moderation
Community members should be kind and respectful. We're all in this together to create a welcoming environment. Let's treat everyone with respect. Healthy debates are natural, but kindness is required. We laid down our rules in the group’s description and demanded that everyone follow them. It’s easy — treat people the way you want to be treated.
It is your responsibility to actively engage with your community by posting regularly, answering questions promptly, and encouraging participation. Startups should involve their community not only in shallow conversations but also in problem-solving, idea generation, and beta testing.
You should also provide growth opportunities to your most active members. They could potentially serve as community moderators or even join your team.
Here are our key learnings based on our community management experience:
Bottom line: your people are your secret weapon. Think of your community as a group of friends who will support you no matter what — but will also tell you if you’re doing it wrong.
Rely on your community and learn from it. In the end, startups grow thanks to people — so why not start engaging them now?